This policy will provide a thorough overview of our shipping rules and procedures. Please read it attentively before placing an order in our shop.
We will always contact you before a delivery, A date & time slot will be advised so that you know exactly when you will be receiving your new furniture
This shipping policy is valid for the UAE.
Shipping Locations
We currently deliver to the following regions:
United Arab Emirates (All Emirates)
Gulf Cooperation Council (GCC) Countries: Saudi Arabia, Kuwait, Oman, Qatar, Bahrain
Shipping Rates for the UAE
We offer Free Shipping for all above 200 Dirhams
Estimates Delivery Time
Handling Time: 0-1 days (Mon-Sat)
Order Cut-off Time: 4:00 pm (GMT-04:00) Gulf Standard Time (Dubai)
Shipping Rates All over Gulf Cooperate Council (GCC)
Estimates Delivery Time
Handling Time: 1-3 days (Mon-Sat)
Mnium Order for GCC, 350 Dirhams
Shipping Rate, The minimum shipping rate starts at 160 Dirhams for 01 to 10kg and for order above 10kg, shipping rate will 15% of the purchase cost.
IMPORTANT NOTE: The actual delivery periods may differ based on the chosen shipping method and location, and all delivery dates are only estimates. Please be aware that delivery windows may be extended during busy times or on holidays.
Delivery Terms
We use Standard Shipping to deliver your products.
Delivery Partners:
Then the orders are handed over to our shipping partners: Aramex, GLG, UPS, and FedEx.
Order Tracking:
Once your order is shipped, you will receive an email with your tracking number. To track your order:
- Click on the tracking link provided in the email.
- Alternatively, copy the tracking number from the email and visit the courier company’s website for real-time updates.
Missing Items
If your item appears to be missing any parts, please contact us at +971 55 748 9697 or Info@fixdessertchocolatesshop.com, so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.
Incorrect items
Please email us a picture of the incorrect item received, and we will arrange for the item to be returned and you will be sent the correct item. In the event that you return an item yourself, we will not be able to refund you for the shipping costs.
Change of Address
We cannot modify the delivery address once it is in route. If you need to update the delivery address for your order, please email us at Info@fixdessertchocolatesshop.com, within 24 hours of placing the order.